Please be aware the receptionist will ask you the following questions when you are booking a GP Appointment.
- Has the problem you are calling about come on in the past few days or is it a long standing problem?
- Do you mind me asking what the problem is please?
The reason for these questions is to help the receptionist determine the best possible pathway for your care, for example do you require a 999 ambulance, to see a GP or Nurse that day or later the same week.
In recent months our receptionists have undergone and continue to partake in detailed training provided by outside and internal sources to help them deliver a better quality of service for our patients. They are bound by the same Code of Confidentiality that ALL NHS Employees including GPs have to adhere too, and if this is broken will receive the same formal disciplinary procedures.
The GP Forward Plan Produced by NHS England promoted this change in protocol and The GP Partners at Churchside Medical Practice Dr Vanessa Pearce, Dr Claire Harrison and Dr Wendy Barry are in total agreement with the changes and hope it will result in a better quality of care for our patients.
If you would like more information please contact Sharon Atherton Practice Manager or Shelley Clarke Deputy Practice Manager.