All Doctors, Nurses and Staff at Churchside Medical Practice endeavour to provide the best care possible to all our patients without discrimination. However, if you are not happy will the service that has been provided please contact Shelley Sherratt our Deputy Practice Manager on 01623 664877

If at the end of the discussion if you are still not satisfied you may of course contact one of the following:

NHS England Local Area Team – Birch House, Ransom Wood Business Park, Southwell Road West, Mansfield, Nottinghamshire, NG21 OHJ Tele No: 0300 3001234


Quality and Patient Safety Manager/Complaints Manager – Des Kelly Tel No: 01636 594838 or email

Patient Experience Assistant

Tel: 0800 028 3693 Email:


Health Service Ombudsman on 0345 015 4033 or via Email: or write to: Millbank Tower, Millbank, London SW1P 4QP


In addition you may speak to the Independent Complaints Advocacy Service on 0300 330 5454.



Please click on the link for more information: leaflet.

Please Please be reassured that patients or their relatives will not be treated adversely as a result of making a complaint.

For more information please click on the link below:

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