Noticeboard

Understanding General Practice, Michael Wright Local Medical Council
 
Following negative and damaging coverage about general practice in the media, our Chief Executive Michael Wright, has produced a video to help patients understand some of the unique challenges that practices face daily. You can access the video here if you wish to share it on your social platforms to help raise awareness and understanding amongst your patient populations.
 
The Institute of General Practice Management (IGPM) has also put a video together to raise awareness of the abuse that practice staff receive from patients. You can access their video here.

Late Arrivals and Non Attendance

AT PRESENT DUE TO THE STRICT INFECTION CONTROL REGIME WE HAVE HAD TO INTRODUCE BECAUSE OF COVID19 THIS POLICY IS NOT IN OPERATION. ALL APPOINTMENTS MUST BE ATTENDED ON TIME OR YOU WILL BE ASKED TO REBOOK.

If a patient fails to attend an appointment or cancel an appointment giving less than 60 minutes’ notice this will be recorded as they did not attend. If this becomes persistent behaviour the Patient Removal protocol will be activated.

 

If a patient is late for an appointment the following rules will apply:

    • Less than 5 – be seen in turn

    • Between 5-10 minutes – be asked to sit and wait for a convenient time slot during surgery, this maybe the end of the surgery.

    • 10 minutes or more – be asked to re-book

 
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