Late Arrivals and Non Attendance
AT PRESENT DUE TO THE STRICT INFECTION CONTROL REGIME WE HAVE HAD TO INTRODUCE BECAUSE OF COVID19 THIS POLICY IS NOT IN OPERATION. ALL APPOINTMENTS MUST BE ATTENDED ON TIME OR YOU WILL BE ASKED TO REBOOK.
If a patient fails to attend an appointment or cancel an appointment giving less than 60 minutes’ notice this will be recorded as they did not attend. If this becomes persistent behaviour the Patient Removal protocol will be activated.
If a patient is late for an appointment the following rules will apply:
Less than 5 – be seen in turn
Between 5-10 minutes – be asked to sit and wait for a convenient time slot during surgery, this maybe the end of the surgery.
10 minutes or more – be asked to re-book